FAQs

DeEntrance is the most trusted and honest Travel and Tour agencies in Ghana with personnel who have years of great visa assistance.

We have over 90% success rate with all visa applications assistance we have done so far and affordable and wonderful tour packages which have made hundreds of people from Ghana and neighboring seen other parts of the world.

We offer a great value, easy and dependable and fun way to explore world and offer the widest choice of tours and range of departure dates available.

• All accommodation during your tour
• All transport in a comfortable flights, private cars and buses when needed
• The services of a professionally-trained tour leader 
• All necessary camping equipment including tents on our camping tours 
• Admission to all National Parks and monuments as listed in the itinerary 
• Included activities unique to each DeETT

Our DeEntrance tours are designed specifically for passengers between 5 to 60years of age. Consequently, they tend to focus on activities and life that appeal to that age range.

The minimum age on our special Christmas and New Year trips to Europe, South America, USA, Canada, and UK is 1 to 60years. The legal drinking age is 18 in Ghana and Europe, 21 in the USA, 18 in Central America, and either 18 or 19 in Canada, depending on the province. Please note that DeEntrance does not condone underage drinking on our tours.

Not at all! A great mix of young people with a passion for travel and sense of fun is enough. People might choose to go for a drink at a local bar or have a beer around the campfire but there are no huge organized ‘bar crawls’ on a DeEntrance trip.

The legal drinking age is 18 in Ghana and Europe, 21 in the USA, 18 in Central America, and either 18 or 19 in Canada, depending on the province. Please note that DeEntrance does not condone underage drinking on our tours.

The costs of independent travel can really start to add up. Once you consider everything such as accommodation, food, national park entrance fees, excursions, road tolls, bus passes and local taxis or car hire and fuel, you’ll soon see that travelling DeETT style is great value for money.

Plus if you do it alone you don’t get the experience of a local tour guide who knows those great little tricky-to-find ‘secret spots’, or the hassle free experience where everything is planned and organized for you. Plus we can negotiate great group rates on optional activities too.

No, far from it. The majority of the people travelling with us join their trips as solo travelers. Our trips are a great way to travel safely and meet other like-minded, adventurous people from all over the world and we do not charge single supplements. Why not join our Facebook page, read previous DeETT reviews or chat to others in our trip hubs to hear from other solo travelers.

But Honeymoon Hideout is not done in groups and it’s a special moment for the new couples and for that matter we make sure the trip is so memorable to the two exclusively.

Our Original tours are based on travelling in small groups of up to 13 like-minded individuals from around the world, providing the security of group travel while maintaining the flexibility of independent discovery.

Our Plus tours have an average group size of 30 (maximum 50) that you’ll stick with for the entire trip, giving you plenty of options when you choose who to hang out with!

Yes, every trip is made of a mixture of people travelling alone, as pairs or groups of friends or couples. If you travel as a couple you will be able to share a tent, if your tour includes cabin, hostel, hotel and other budget lodging accommodation then we will try to accommodate we will try to accommodate couples, however twin rooms cannot be guaranteed.

In Ghana you’ll travel in a private vehicle. This offers great flexibility and convenience plus guarantees to get you further off the beaten path than you ever could using the Ghana public transport system. Camping and budget lodging tours use a private van driven by your tour leader.

Meanwhile Plus tours use private coaches, with the benefit of both a driver and a tour leader. Both types of transport are equipped with Wi-Fi so you can keep in touch from the road.

No, however if you are in Ghana we can provide a quote and book your flights for you. For a flight inclusive quote please call 0501107102 or request here. DeEntrance is a registered IATA member authorized to sell flights as part of a package.

If your tour starts early in the morning, we recommend you book your flight to arrive at least the day before your trip starts. Most tours will finish at 17:00 hrs, so please make sure your flight does not depart before 21:00 hrs. See the DeETT Tips for each tour for more details.

Anyone in reasonably good health can join our trips. Many activities on tour are optional, so you can choose them according to your fitness level.

Most National Parks offer a variety of hiking trails that suit all levels of adventure and fitness. Many other activities do not require previous experience and are not fitness related.

If you have concerns about the suitability of a tour, our expert sales consultants will be able to talk you through the best options for your individual needs.

DeEntrance run more tour departures across Ghana, Europe and Dubai that any other tour operator so we offer you the widest choice of tours and departure dates available.

Throughout the year, we will guarantee the majority of departure dates – this means that a tour will definitely operate on the day it is scheduled and will not be cancelled – we guarantee these tours as soon as minimum numbers for that date are reached or these are chosen based on historical popularity of those dates.

The average group size is 10 on camping and budget lodging Tours (maximum 13), 30 on Plus tours (maximum 50) and 12 on Special tours (maximum 16). The minimum number of travelers can be much lower, however, this is uncommon. The type of vehicle may vary depending on the group size.

DeEntrance tours can be booked from anywhere in the world. Bookings can be made online or by contacting our worldwide sales office by phone, email or via our social channels. We can hold you a no-obligation provisional seat (option) for up to 3 days while you decide.

You can secure your place on a DeETT with a deposit and final payment is due 8 weeks before departure (12 weeks for tours 42 days or longer). The final payment due date will be printed on your invoice. Bookings made within 8 weeks of departure are subject to full payment at the time of booking. Please phone or email us if you need any help or have any questions.

Book early! Many tours fill quickly so you should contact us as soon as possible. We would be happy to help you choose the DeETT that is right for you. All of our sales team have first-hand knowledge and information about our tours.

Call us anytime to check availability or hold a seat on option for up to three days with no obligation.

No, if you’re booking more than eight weeks ahead, you can usually secure your trip with a deposit and pay the balance eight weeks before you travel. For longer tours (42 days or more), your final balance is due 12 weeks before you travel.

No, we don’t like credit card charges and we’re pretty sure you don’t either! For that reason, we won’t pass any fees on to you if you choose to pay by credit card. That’s more cash for you to splash on souvenirs!

Most DeETTs depart from our gateway hotels at 7:30am on the day of departure and generally end between 5:00pm and 6:00pm on the final day of the tour. Exact start times will be shown on your trip voucher. For your convenience, we suggest you book the pre night hotel in our gateway hotel.

You can also arrange the final night in our gateway hotel where the tour will finish. If you must leave that evening, we recommend that you book a flight departing no earlier than 9:00pm to allow enough time to transfer to the airport.

If you book directly with us we will email you a confirmation, invoice and DeETT Tips within 24 hours of receiving your booking. Once final payment is made you will also receive vouchers.

Final documents are resent around 6 weeks before departure. If you book with a travel agent you should receive all documents and information directly from your agent.

We’re pretty easy-going at DeEntrance which is why we’ve introduced the Easy Go Guarantee. If something unexpected pops up and you need to change your plans, we’ll let you switch your tour dates once, free of charge (subject to availability).

If you need to cancel your trip, we’ll hold your deposit for 12 months and let you change to another trip for a small fee. Once you’ve paid your deposit you can pay the balance of your trip in instalments over the phone, or via the website. No worries!

One suitcase or rucksack with a maximum weight of 23 KG and one carry-on bag for the vehicle (plus your sleeping bag on our camping trips). Be sure to check the weight allowance of your luggage with your airline as well.

For camping trips a soft hold all or rucksack is generally better. There may be a few occasions where you will need to carry your bag short distances and a soft bag would be beneficial.

When storing luggage in your tent it also works out better having a soft bag. Suitcases will however suffice. For budget lodging and hotel trips any type of bag would work and certainly not worth going to buy a new bag specially.

On camping tours it is often difficult to find a safe and secure wall outlet to recharge mobile phones, camera batteries and other electrical devices but every van has at least 2 outlets for your use, so we recommend bringing a car charger.

Although remember you will have to take it in turns to use these so it’s always worth bringing a spare camera battery!

For nights spent in hotels your room will have an electrical outlet (don’t forget your travel plug adaptor), as well as you having the van charging points.

You’ll need to check with your network provider as to whether your mobile phone will work in other parts of the world depending on the trip destination.

DeEntrance has partnered with e-kit to provide some of the cheapest ways to keep in touch with family and friends while on tour.

It’s your responsibility to ensure you have a valid passport and any necessary visas for your tour. For all other countries except Ghana and some African countries, you’ll need a passport with at least six months validity following the end of your trip. The visa requirements for your trip may vary depending on where you’re going and your nationality.

It’s important that you check and apply for each of the visas you need whilst in your home country and you should consult the relevant embassy if you need more information. Please bear in mind that some tours may spend time in more than one country.

Yes. Insurance is compulsory on all DeEntrance tours. We recommend you purchase our policy as soon as your booking has been confirmed which has been specially created to cover all activities on our tours. Our policy covers all residents within the EU.

If you decide to arrange your own travel insurance please ensure your policy covers all optional activities you may wish to participate in as well as air rescue and repatriation. Also we strongly recommend cancellation and baggage coverage.

You know what the Scouts say… BE PREPARED! Check the weather averages for the time of year you’re travelling and pack accordingly. Here are some of the things that should be in your case as well as your general clothes:

• Waterproof jacket 
• Warm sweater / fleece 
• Casual clothes and a few ‘evening out’ options 
• Sunscreen / insect repellent (20% DEET) 
• Sensible footwear for walking, ideally boots with ankle support, but trainers with good grip are OK 
• Comfortable day shoes, sandals or flip-flops 
• Sun hat / sunglasses 
• Water bottle 
• Camera & charger 
• Travel power adaptor / USB car charger and cord 
• Flashlight / Head torch 
• Towel 
• Toiletries / personal medicine 
• Warm hat / gloves 
• Swim wear

Note: All the above will be considered depending on the destination of your trip and the prevailing whether condition. Also it depends on the kind of trip you want to have with your family or friend if it’s a group trip.

You need to bring your own sleeping bag for all our camping based trips in Ghana. We recommend a ‘three season’ bag during the summer months and a ‘four season’ bag the rest of the year, as some nights can be cool to cold, especially in mountainous and desert areas.

We supply a foam pad to sleep on, but if you prefer added comfort, you are encouraged to bring your own self-inflating sleeping pad and pillow.

You can bring hairdryers and hair straighteners with you, but make sure you bring plug adaptors and check the voltage as they can vary meaning your appliances won’t work exactly the same as they do at home.

Most people find that after a few days in tour you won’t use these as much as you think you will, but they may come in handy for a night out!

Comfortable shoes will make all walking more enjoyable, so we do recommend walking shoes or boots that will provide a more sturdy grip as well as good ankle support.

A pair trainers will be ok, but be prepared for these to get dirty and make sure they do offer some grip. A nice, solid and comfortable pair of trainers (sneakers) is best, not your favorite pair of pumps.

Our departure hotels are conveniently located and serve as your DeETT’s start and end points, Most of our tours start in the lobby of the departure hotel at 7.30am. If you want to stay at these hotels for the night before and after your trip we can book this for you.

Once you have booked we will email your tour vouchers detailing the joining point and time of your trip, and our DeETT Tips with hotel details and transfer advice. 6 weeks before travel relevant vouchers will be re-sent and these can be downloaded to your smart-phone before departing.

No we don’t arrange transfers from the airport to our gateway hotels. Usually there are quick, easy and more cost effective transfer options available directly from the airport to the gateway hotels. See the hotel section on the individual tor pages for transfer information.

We use a combination of hostels, hotels, motels and cabins on our budget lodging based tours. Accommodation will be arranged on a multi share or twin share basis, usually single sex. Where possible we’ll keep the group together but this cannot be guaranteed.

We’ll also try to accommodate couples, however double rooms cannot be guaranteed. It may be possible to arrange this locally for an additional cost. There is no food kitty collected on our budget lodging based tours and meals will need to be paid for locally. You may wish to purchase this at a local retail store such as REI or Walmart. Please allow time to do this before the start of your trip.

On special tours we primarily use hotels on a twin share basis and occasionally on a multi share basis. Transport ranges between public and private transport, overnight sleeper coaches, ferries, water taxis and flights. In Central America, most meals need to be paid for locally.

In South America, most breakfasts are included and most other meals need to be paid for locally.

When travelling within Ghana our vans are fully equipped with free Wi-Fi. Wi-Fi is subject to a set data quota, sufficient for normal usage. For this reason, if you reach your data limit your tour leader may need to turn off the Wi-Fi to ensure you do not run out of data in the latter stages of your trip.

We operate a fair usage policy to ensure everyone has equal access to Wi-Fi, which means that you are not permitted to stream films/music or to upload/download large documents. If you do so, this will deplete the entire group’s data allowance. It’s also important you disconnect from the Wi-Fi network when you’re not using it to avoid using up data unnecessarily. Only five people can be connected to the Wi-Fi at one time. Please note, in some remote areas you may not be able to pick up the Wi-Fi.

An essential part of your camping tour is helping with the daily camp duties. With guidance from your tour leader and our full range of camping equipment, the team spirit makes the chores easy and enjoyable.

From setting up in the evening, to breaking camp in the morning and from unloading the vehicle to shopping for food and preparing group meals, you’ll be part of the team.

It’s our belief that the most important ingredient for the success of any tour is the tour leader and we are extremely proud of the high professional standards set by our tour leaders for over 40 years. Our training program begins with recruiting the right people and developing their natural talents via substantial training in all areas, with special attention paid to group dynamics and leadership.

In addition, our tour leaders receive various forms of instruction from our training and operations teams including first-aid, driving techniques, vehicle maintenance, menu planning and emergency procedures. Once leaders complete their initial training, they receive hands-on education in the field from managers and senior tour leaders who can relay years of experience and knowledge

We endeavor to run all tours as they are published in this brochure however, it’s sometimes necessary to alter itineraries to adapt to local conditions and park entrance regulations.

We will notify you in case of any major alterations to your tour. In most cases, your tour leader will provide a more detailed trip outline at the beginning of your particular tour.